Overview

Do you want to be on a winning team in a dynamic environment?  Superior Fence & Rail is a home improvement franchise company seeking a Franchise Field Operations Manager.

Key responsibilities include:

Assist franchise founder with implementing franchise management software and migration of existing lead management, training, manual, and support forum. Completes site audits using appropriate Superior Fence & Rail tools and resources to ensure locations are operating within Superior Fence & Rail standards. Proactively provide the franchisee with process-improvement opportunities and training on best practices. Lead content development and provide administrative support to build, maintain, and update the Operations Manual. Support and coordinate special projects for Franchise initiatives, that may include: Technology rollouts, Operations and Productivity initiatives, and New Store Openings. Support Franchise team with content development to include: Updates to policies or procedures for Franchisees, marketing initiatives and creation of training materials.

Qualifications

Bring a high energy level and passion for getting the job done right

Have the ability to prioritize multiple tasks and responsibilities

Have strong interpersonal skills (both written and oral)

Be an active listener and attentive to franchisee concerns

Take ownership of tasks through completion

Be able to exercise discretion and independent judgment

Take a critical problem solving approach to issues and take advantage of process improvement opportunities

Be highly flexible and welcome change/improvements

About Superior Fence & Rail

Academy Connection:

Zach Peyton (USMA '04) is the co-Founder of Superior Fence & Rail Franchising. Zach served in the United States Army for five years as an intelligence officer. He served one tour in Afghanistan and received the Bronze Star for his service. Zach brings his military experience to bear in the fence industry, with a focus on integrity and respect. This focus has helped Superior Fence & Rail become the nation's first active and successful fence company franchise.

About Superior Fence & Rail

In 2001 co-founder Chris Johnson, who had no previous background in fencing or construction, brought a fresh perspective to the fence industry when he purchased a small vinyl fence company near Orlando, Florida. After significant growth in its first year, it was clear to him that being a fence contractor represented a fantastic business opportunity. Over the next several years, Superior Fence & Rail expanded to include five additional corporate locations in the state of Florida.

In 2017, Chris teamed up with Zach to further expand the business by franchising the proven Superior Fence & Rail system. In less than three months, the company sold its first fence franchise and became the first and only active fence franchise ever developed in the United States. Since that time, we have sold many additional franchises with several markets under consideration for development.